Desktop Support I

To obtain a position as a help desk technician, utilizing my skills and knowledge, within a company offering room for growth and development.

Summary of Qualifications

  • Over 8 years’ experience with varied customer service responsibilities.
  • Over 3 years’ administrative support experience.
  • Over 2 years’ experience in management.
  • Over 1 year experience in desktop support.
  • Vocational training in computer technology, with hands-on experience in a multi-computer lab setting.
  • Vocational training in office administration, with hands-on experience in various environments.
  • Well-developed communication and peer-relations skills.
  • Experienced in multi-tasking, conflict resolution, and peer-mediation.


A+ / Microsoft Advanced Training Jul 2012 to Apr 2013

Edison Job Corps Academy (Edison, NJ)

  • Microsoft Certified IT Professional
  • AHA First Aid, CPR, and AED certified
  • Microsoft Certified Technology Specialist
  • Programming in HTML5 with CSS3 and JavaScript
  • CompTIA A+

Office Administration May 2011 to Jun 2012

Potomac Job Corps Center (Washington, DC)

  • Internet and Computing Core Certification
  • Microsoft Office Specialist Certification Word 2007 
  • Microsoft Office Specialist Certification PowerPoint 2007
  • Microsoft Office Specialist Certification Excel 2007

Professional Experience

IT Technician, Recreation Oct 2012 to Apr 2013

ResCare (Edison, NJ)

  • Created and maintained personal schedule
  • Opened computer lab for residents
  • Delegated cleaning assignments to volunteers

IT Trainee, IT Department Apr 2012 to Jul 2012

Potomac Job Corps Center (Washington, DC)

  • Identified and repaired hardware issues
  • Dismantled and rebuilt 50+ printer and computer
  • Educated 25+ staff on proper usage of RSA Security Tokens

Administrative Assistant, Finance Sep 2011 to Mar 2012

Potomac Job Corps Center (Washington, DC)

  • Restored organization to financial and operational records
  • Resolved accounts by communicating with companies by phone
  • Created and maintained excel spreadsheets with various formulas

Administrative Assistant, Recreation Aug 2011 to Dec 2011

Potomac Job Corps Center (Washington, DC)

  • Served as first point of contact between recreation manager and staff
  • Designed detailed and creative calendars, increasing organization and effectiveness